Return & Exchange Policy

Return & Exchange Policy:

At Rikrot, we strive to provide our customers with the highest quality K-pop merchandise. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy:

Eligibility: Returns and exchanges are accepted within 30 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition.

Return Process: To initiate a return or exchange, please contact our customer service team ( rikrotshopping@gmail.com ) with your order number and the reason for your return. We will guide you through the process and provide you with a return authorization if applicable.

Refunds: Once we receive the returned item and confirm its condition, we will process a refund to your original payment method.

Exchanges: If you wish to exchange your item for a different size or product, please inform us within the return window. We will assist you in processing the exchange and ensure you receive the correct item as soon as possible.

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will either issue a replacement or refund, depending on availability.

We are committed to making your shopping experience as smooth as possible and ensuring your complete satisfaction. If you have any questions, don’t hesitate to reach out to our customer support team!