TWICE 500ML Thermal Mug Necklace Gift Set

Free Shipping

We offer free shipping on all orders, ensuring you can enjoy your favorite K-pop merchandise without any additional shipping costs.

Order Processing Time

All orders are typically processed and shipped within 3-5 business days after payment has been received.

Delivery Time

Delivery times may vary depending on the carrier and destination. On average, packages are delivered within 10-20 days from the shipment date.

Important Notes

Please keep track of your order's shipping status regularly and ensure that we can contact you if needed.

At Rikrot, we strive to provide our customers with the highest quality K-pop merchandise. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy.

Eligibility

Returns and exchanges are accepted within 30 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition.

Return Process

To initiate a return or exchange, please contact our customer service team at support@rikrot.com with your order number and the reason for your return. We will guide you through the process and provide you with a return authorization if applicable.

Refunds

Once we receive the returned item and confirm its condition, we will process a refund to your original payment method.

Exchanges

If you wish to exchange your item for a different size or product, please inform us within the return window. We will assist you in processing the exchange and ensure you receive the correct item as soon as possible.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will either issue a replacement or refund, depending on availability.

We are committed to making your shopping experience as smooth as possible and ensuring your complete satisfaction. If you have any questions, don’t hesitate to reach out to our customer support team!